SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All according to the description and very fast delivery. Recommend
The product is excellent. I recommend
Se debe comprar más de una bolsita para lograr el efecto que quieres, si brilla pero son poquitas piedras
прикольно світиться під лампою пару хвилин потримати і є результат чудовий. порошок руками не трогати він дає синій колір в темноті, а самі камінці зеленоватий тому руками не трогайте бо фарба позлізає і камінці будуть зеленим світитися. як довго не знаю
Very small, I thought it would be larger) glows well.
Delivery is very long, and so does its function
The goods came, a lot of dust, glows well. But better multi-colored do not order. It's like all the trash that fell off the floor. Need one color order.
Посылочка пришла,но камушки не гладкие как я заказывала а колотые,из другой позиции.Для работы тоже хороши.Спасибо,пришло быстро.
I ordered two bags, and I did not lose. At night they shine cool, but I do not have a camera very much. Do not convey such beauty, you need to see it yourself. Thank you for shipping the goods. From me 5 stars: 3
The goods received, very satisfied. The stones are very beautifully lit, all as in the picture and in the description, thank you
Very fast shipping but very small product. A disappointment but for the price you can't ask for more.
Delivery is long 2 months, though sent 3 bags, not two for this thank you
It's not a fluent powder. And phosphorus. He works like a superintendent, but does not reflect the ultrofiolet
There's a quisima quantity, I didn't realize the grams I was wearing but it's just like in the picture, very nice color
Very little sand in a pack
Little, large, long delivery, not tracked, do not recommend
Delivered in the parcel. Very small package. Lots of dust. We have to wash it in front of the fish tank. Glows cool, but not long. From two packages scored on a small aquarium with one fish
Small bag, glow
It's been 25 days. Track tracked. Very cool thing for the aquarium. Looks good. Now I'm afraid that the fish will be eaten. :) They'll glow later.
The sand is beautifully lit when you turn off the light! I put it in a small bottle, without water, she was swimming around the aquarium. Then in it water-lies on the bottom, glows, normal. The only negative-in one order of sand is very small, you have to order more, and so, I recommend