SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The knee pads are excellent, it came to Ukraine in 3.5 weeks.
Excellent knee pads, took (L) my height 1.65 Weight 70 kg, I'm about average physique, approached well, even a little loose from below, On top keep normally do not press, but also do not Slide thanks to a silicone akantovka. Perhaps it was possible to take a smaller size But then they would have pressed that bad for cerculation Blood. These are practically not felt
Quality goods. I don't know how much I can serve. I know that at the place such a knee pad is 2 times more expensive. I personally walk with him easier (there was an injury to menisca), the effect is definitely there. I think for recovery after the tram is suitable, but for people with sick knees-not sure. It's just my personal opinion, I'm not special in these cases and especially not a doctor.
Ordered a second knee pad. The quality is very high. I ordered XL at the time. I took it on a dimensional grid. Recommend. By the way, I used it for knee pain, except for compression still has a warming effect.
Goods as described. The size chart is correct. Great store. Thank you and good luck friend.
Delivery 25 days. Quality is good. Thank you.
Knee pads are very good quality. Fairly dense and with silicone on the inner top edge, so as not to slide. I have thick knees and full hips, so I took 3XL, TK make a very small difference in volume between the bottom and the top of the knee. I have a significant difference, so I took such a large size. So that it does not press at the top. I can do more, but it'll be wide down there. Shipping fast. I recommend the goods and the store.
Good knee pad. As on photo
The goods are satisfied. Tightly sits and holds the knee. Does not slip.
Drove about a month, at first glance, like a good quality. The size also seems to match.
Thank you, everything was received. it arrived paired with another order and very quickly. the store 5 +++.
Very good knee pads, I take not the first time. The size corresponds to the size grid of the store. Well fix the knee, do not slip at the expense of a silicone insert, pleasant to the body. Only, do not dry under direct sun, the color will burn out :)
The goods came to Kiev for about a month. Quality is satisfied, did not communicate with the store, compared its measurements with the specified ones and chose the right one, M. Seams are quality. For my price I recommend!
Goods received quickly. Quality is good. On the knees keeps well, at the top on the inside there is a rubberized insert to avoid sliding. I am happy with the goods. To the store Thank you for the goods and fast delivery! I did not understand why when ordering one product, the delivery is free, and when ordering a pair you need to pay for the delivery. So I made two orders of one piece.
В Україну за 2 тижні доставили.Якість відмінна, м'які та еластичні.Розмір в см. на фото.
Thank) the size matches, inside the top edge of the silicone-pts conveniently
доставка в Украину 29 дней.по размеру подошёл.продавца рекомендую.
Shipping on the day of purchase! It's been two weeks. Good quality, sit tight.
The goods came in almost a month, the size approached, the knee pad of good quality
Dovoli is shvidko dijal. The fabric is priemna on the dotik.