SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My cats loves it, recommend!!
Big, good, it works quietly, only water is heard. I advise immediately and spare filters to order, just for the future. In general, there was no need to change yet.
Fountains are good, nothing superfluous, easy to use.
I love myself, very good only that my cat is an asshole and keeps sucking from everywhere except the drinker jajajajajajajajaj, but it's all right, in the
Just a bomb, collected quickly everything works, it came for one and a half weeks to m. o. Disadvantages: a little lost cover, and so everything is fine.
My cat really likes it. It is cheap but does exactly what it should. Easy to set up. Big reservoir. Especially good for cats who like to drink from the faucet. Well packaged and very quick shipment!
The cord is short for us. Another half meter and generally super would be. Glows, flows. All right. Kote's happy.
It's very cool and practical I love it came very fast
Excellent quality, plastic without smell, works quietly, there is no sound at all. Plug-adapter for USB wire is not included.
The fountain is super! Mega is quiet and has a powerful pump! The filter is super, it comes no lint in the Umlauft! The shipping and packing goods mega sure and it went very quickly to Germany. The fountain complies fully the description and even better. I am very satisfied and thanks to the store! 5 + points
Fast delivery, all right, super happy cat
Quite a working thing. The motor is audible, but the sound is not loud, it does not irritate.
Arrived less than two weeks. Exactly like the pictures. Good quality.
Всё идеально, я сломала крышку когда крепила и к сожалению и теперь у меня он заклеин спецальной лентой к сожалению. Но самое удивительное, что кот его боится, просто убегает и прячится. По назначению использовать точно не получится. Если только для дизайна комнаты, изменив композицию. Жалею что заказали. Но может вам повезёт.
Good fountain! The cat does not leave him and sleeps next to him
Great Fountain. Thank you for the goods. The parcel came quickly, within two weeks. The quality is plasticely good, dense, without unnecessary zashov. Everything works. The packaging was not very reliable, there were damage on the cardboard (look at the photo). With strong exposure during transport, Contents may be damaged.
The order came quickly. Everything works and does not make noise. The cat really liked it) the order is satisfied. I recommend the store.
Jestem zachwycona! Koty pokochały! Wszystko dziala i fontanna jest super.
My cat loves it so much...... They always drink from the tap, so now they have their own.... perfect!!!!!!!!
To Moscow reached 6 record days! :) Super fountain :) the store is sociable, answers all questions. Thank you! :)
Great packing. First test of the cat, it seems to him like
Došlo v pořádku. Dobře zabaleno. Funguje Dobře. Tichá. Vůbec není slyšet and hezky svítí.
Full of delight! The cat immediately approached to drink (usually he drinks from under the tap). It works without sound at all. It came quickly.
Everything works, the fountain came without damage 10 days before the estimated time. The packaging was reliable. My parrots are delighted with such a fountain! Works quietly.
Good quality, simple assembly. Kitty, happy...☺