SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They work, thought they would be a little more brighter but good enough the motion detection is great my cameras sees everything very clear if a car drives by they come on if a person walks by on my side of the street they come on so that's fantastic.
Perfect item I had problems with the delivery company but the perfect focus
I highly recommend these lights. They are easy to install and they shine bright. They light up as soon as motion is detected.
Installed outside the garage, it works perfectly and I am satisfied with how much it illuminates. Great purchase.
Impeccable, very good brightness
Gut Alles
Cool lantern. Shines brightly.
As described. Looks fine. Let it charge on sunlight and it seems to work.
Frightened or bright
Perfect emits a lot of light
Fantastic product and easy to use. The sensor is effective and the brightness strong enough to illuminate during the passage
The order arrived quickly in 10 days. not hung yet
Excellent quality material, arrived fast at destination, Portugal/port.
I have 8 of these now around the house. worth the money and very easy to install and configure
So happy that we bought this for our backyard, they look beautiful. I didn't think it was going to be so bright because they are bargain but they are very bright. Easy to put up and last all night.
Fast shipping excellent packaging
Wow they work great very bright lights but they do have to recharge with the sunlight so make sure you install them properly at a location with a Sun hits them to re-energize
Works well
Good product. The light is strong. Negative, the film of the panel started to come off...We wil see
I purchased two, one for emergency use and one for installation outside~ Very very satisfied I recommend store FL the product does its job well