SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered a second time a size larger, lost one boot. Unfortunately two boots with marriage. I'll try to sew it up. I will no longer order from this store. And generally enough for a month. Ordered with Velcro, the sole is glued there. I will sew on the insoles again. One boot with the correct lukewarm sole, it is gray, the rest with silk. Flush and slide.
Great! Light, well fixed and do not remove themselves! Warm! Just under our 30-degree frosts! The only drawback is that the sole is quickly erased! But for such a price you can buy several sets! In our stores such boots are sold four times more!
I order not the first time and as always everything is very good
Thank you! It went well! Love the product! The delivery is excellent
Good.
Boots are not bad, only the sole is thin. Now we have-40 and this oilcloth is heating up, the dog is cold. It's better without them at all. I sit with glue felt from the inside, I specially took a size larger.
Bought for York. Fit perfectly.
Very good shoes
The battery is of good quality, light weight, it is fine to keep on the legs, but if you run hard, it is lost, just fit to walk
Good boots for Chihuahua 2 kg-while on the street still-5 we sniff until frost :)
Seem not very warm.
Cool shoes, as described, mini York, what you need.
Lovely slippers, Chihuahua 3,5 kg fit.
shipping was incredibly fast! quality is very good.
York 3 kg, super!
Everything is fine, everything fit, I took it on FB.
The product is good, thanks to the store. Size 7 perfectly fits the Englishwoman spaniel 9 months, they do not fly off the legs, they hold on tightly. Recommend for purchase
Great shoes, soft. My toychik walks in them with pleasure. I order for the fourth time. The former rubbed to holes.