We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
This brand is so good and the company is very fast and efficient love working with them
Fast and correct.
yes package arrived before date everything smooth okay good good to deal with
Good good I recommend
This is exactly what you think it is. It is such a great product. I cannot tell you enough how much this is helped.
great product
As expected
thank you
very fast shipment!! almost unbelievable!! came in under 2 weeks!! strongly recommended tell all your friends 🧡🥰🙉🙈😹🙉👾👾👽👺
Can you please fill out the address in full. Is missing the street number "12G" which is causing delays 12G Mead st Avondale Auckland 1026 Thank you in advance
great product did the job very well turned up on time would definitely recommend this product to my beauty industry friends no nastys great all round did not burn or smear ink was great will order this one again in future
Haven't received package yet but excellent product I buy all the time, quality is wat I expect and quality is wat will be delivered. Communication was perfect and straight forward to order product for my business
good service
Works good. Not sure if actually from Korea, as has numbers printed on bottom of bottle that authentic Korean version doesn’t, printed labels are slightly different fuzzier quality), and doesn’t work as well but it works. On false eyelashes. .
grat timing
Happy it arrived unlike my other order.
This was delivered lots faster than expected and they were well packaged I will be ordering again great service
fast delivery and exactly what I ordered
very happy with total process
Fast shipping. Product as described