SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything perfect as described in the product.
Zboží přišlo v pořádku, řádně zabaleno. Rychlé doručení for 28 dní. Děkuji, dárek pro kamaráda. Budeme testovat..
Excellent gadget, checked for myself. Works. Electric shock can be 15-20 pieces. That's enough. Not painful, but unpleasant, the dog reacts. Thank you for the fast delivery!
Packed yourself see but the goods are whole.
Oheret, on March 2 ordered, on March 14 already got to Kazakhstan, n when it was not, and so everything is working, you need to develop a technique, I think the dog
пульт заряженный но Ошейник на него не реагирует... как настроить не понятно.вообщем деньги на ветер...
всё отлично. всё работает. на собаке ещё не пробовал. заказал шестого марта, 12 марта привёз курьер в Тюмень. продавца рекомендую.
In appearance, everything is exactly as it should be. I'm gonna test on the dogs now. Recommend store
Пришло быстро в Ростов-на-Дону, звуковой сигнал, вибрация работают шокер ещё не пробовала. Пока что все нравится , все работает.
All perfect thank you✌️✌️
Very good service, arrived on time, thank you
Works.
It was about 2 weeks. Everything works, there is a vibro, it beats. At first of course I checked for myself. The unit is barely funny tickles. Further better and more interesting. The dog is having fun responding to vibration. The low current of her, too, leads more to confusion. Well, high just so I'm not going to test.
Corresponds to the description. The shocker itself did not use, for a dog enough vibrator mode.
Брал на заказ, всё работает шокер бьёт сильно, вибрация хорошая.рекомендую, доставка 15 дней.
A good collar, the charge is enough for a long time. It really works. But you need to use only as training, how the punishment does not work
Прибыло за неделю. Супер быстро. Все работает. Пока не проверяли на собаке.
Good thing, came quickly. ordered 19.01.21 came 26.01.21G. On the dog, we still did not try, but we experienced on ourselves. we will try on the street, I will add a review. I recommend the store.
Recommend once again salesman zero as narazie with IT problems all is OK recommend
спасибо за ошейник очень хорош много функций нужных, а вот одной функции самой полезной все же нету, это тип рации односторонней, все же окликнуть друга куда лучше чем моячить ему всячески. может производитель услышит. В остальном всем доволен.
Very quickly sent and very quickly delivered, thank you! Recommend!
Работает 3 дня . Нравится. Пришла коробка рваная, сырая. Обидно ☹️
Everything is exactly as described on the product page. Dogs recommend. We will try
Super Good everyone should such a thing have
Everything works, everything is a class! Very satisfied! now all our dogs are safe and sound!