SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Essential oil smells great. Packaging is very good. The bottle comes on one side and the dropper on the other. Very good. I took off a star because it took seven weeks to arrive.
Items received in good, received within two weeks. The smell doesn’t smell so pleasant, and you need to drip a lot then you will be able to smell it. Can’t comment anything more as it’s a cheap essential oil. My first time and also my last to purchase these essential oil, because it’s just not my type of smell that I want.
They smell great this brand of essential oil I like very much.
All perfect, thank you very much
Came very well packaged and arrived just right. Since the day of purchase to get my home led around 1 month and 10 days. All come with dropper. A wrong, made the request of rose oil and emailed Sandalo in place, maybe not had… But others came in aroma right. General am delighted.
Paketleme çok güzel yapılmıştı ve 2 haftada bana ulaştı. Diffuserde kullandım sadece 3 damla sandal ağacından damlattım kokusu yoğun geliyor diğerlerini denemedim ama onların da aynı olacağını düşünüyorum güvenle alabilirsiniz teşekkür ederim.
You smell good
Smells very good smells very good
It came very well wrapped, fast and is of very good quality. I'll buy again!
It's taken a little while to come, I understand it's because of the pandemic. The rest meets the description, but personally I didn't like the smell.
It comes well packed smells very good already testing it took a while
I haven't tasted his smell yet. Well packed.
It smells great from the boat. I haven't tried it on the diffuser yet but it looks like it smells good
It took me 2 months to get here!
Article theoretically equal to the description of advertisement, coming without a box just wrapped in a protector is difficult to know what essence you are going to use before using it. Slow and too economical shipping
You 've come well, very well protected
Ordered 23.11, came the order for mail 11.02, the parcel was not tracked. It was packed well, the vials in the kit have pipettes.
Thank you very much
Relatively fast shipping, superb presentation. The boat is quite full so at first the pipette is not recommended to introduce it whole because the oil it comes out, I have tried on my humidifier with 10 drops and the truth that the smell is quite intense though I doubt quite be natural, it gives a certain smell of oil. Still for use in humidifier, it's pretty good.
They took a long time to get here but I finally got them. When I try them I'll put something else