SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Reviews svidka. Hairpins garnies, Kolori yaskravi. Recommend.
Excellent strands, bright juicy and long! Sister in Love
Arrived very quickly, full set, the colors are all correct. As a gift rubber. Hairpins hold well, looks beautiful.
Thank you very much to the store for the fast delivery and for 1 pc in addition very nice quality very good, soft, colors saturated... I really like
All excellent thanks a lot to the store I recommend
Strands class, my daughter is 6 years old happy!
Тоненьке як справжнє волося . Донечка взахваті)
It was 20 days and came to a new mail with the rest of the orders. The hairpin on the hair is cool. It was even hard to get off your head. Dead grip at the hairpin) the store put a rubber band as a gift.
Super accessory, small in the grip of the winter, came schwidko
Very satisfied, it came quickly, the quality is accordingly good, I recommend, thank you
Dugé shvidka delivery to zazidna Ukraine. I'm so cool.
Very beautiful strands! Not yet dressed, taken for a gift. Delivery is very fast! whatevertings recommend
All OK. The strands are very long, you can cut to the desired length
Keep on your head well. Gum gift
The product corresponds to the description, was tracked, ordered 11.11. Got 30.11. To Ukraine on N.P. Recommend
Recommend!
Description correspond, bright, long. In Kharkiv came in 17 days. whatevertings recommend
Very cool quality, did not even expect. In ordinary life I will not risk wearing, all the same it is visible that synthetic, but for the photo is the most. The goods sent out quickly. The store put the hair band as a gift.
Excellent.
Looks like not bad. I haven't tried it on my grandfather yet. Let's try to add a review. The order came to the new mail office. In Ukraine, the order went somewhere. For a month. Of course, it is visually visible that one strand will not be enough. If you like to envy more! All good shopping! Thank you to the store!!!!