SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Fast delivery to door. Easy to install. The material is pleasant soft.
Looks good quality as all products rockbros
Very comfortable. Quality sponge.
Very. Comodos. Worth It. The. Only tapon defect. Outside you have to get in. Good. Good. The. Grip twist. More. Of the usual. To squeeze it which is the most I get. Like. Because the tapon. It comes out. Already e. Lost. A. Taponn ecterior. Perobcomo buys two games. Le pise. One of the blue to the tojos
Very fast shipping, quality as described, very good looking. Still not tested. Recommend
llegó producto en una sola entrega dónde me llegan cuatro paquetes en uno y todo bien embalado
good！
Super, brza dostava for same DVA tjedna..
товар доставили через странно сбер доставку. пришёл быстро.На вид и ощупь, мне нравится.
All perfect, fast shipping and good communication. Recommended product. Thank you!
Weight loss is enough to not feel light and finish wholesale is OK Sponge too Fuwa though not buckram map Oh gently seemed to that old key
Protudo really good, excellent workmanship and material really light, however found that would be more soft, worth the amount paid
Item as described but the texture and feel of the grips are more like sponge rather than silicone feel. Overall, the product is good. Colour is bright and vibrant. Only small defect is the logo on one of the end cap. I will recommend this store.
10 дней в Ульяновск. С виду очень добротно сделано. Поставлю,поюзаю, дополню отзыв.
30 days to arrive in my address in Petrolina, Pernambuco. Consider that would be possible arrive before, but the Post Office does not contribute. About the product, well packed and shows excellent quality. Am testing for after power give additional feedback.
In short, the delivery is fast. Handles are norms, but after the first trip they get the color of gamna!!!
Good soft foam grips, in the case has not yet tried. Come in retail packing-branded box. All order of 4 positions from this store was packed in a cardboard box (although nothing fragile was not), it's nice to care about the buyer. Delivery e-packet in United Parcel 2 weeks: 24.06 order, 26.06 shipment, 10.07 came to Moscow region. In the store bought not for the first time, always everything is fast and clear. I recommend, thank you!
In appearance, super, soft, do not scroll, sit tight... well, everything is probably)
Ordered 23.06, received 12.07. The thickness is excellent for a man. Soft enough. The best option for an active ride!)
Llego en perfectas condiciones, bien empaquetado, caja en buen estado :) contento con el producto