We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Works really good love it son uses while he’s playing his vr
I have serious hot flashes and this fan was a life saver.
I like this a lot. It will stay on my neck. I am looking for a case for it to store in -- so feel free to let me know. as pictured. ordered 2. shipped very fast. thank you
very good, but didnt receive a cable for charging it
It looks nice, I needed charging, if it is charging, functional, it came to me as a 10/10 gift
Not too sure if only one side is suppose to blow air but only the side with the settings blows air. Very cool and blows hard but only on one side. Box was crushed in shipment so this may be the problem but still rating 5 stars for the product being so durable and the speeds are great :)
sweet I can't wait to wear to work and I haven't tried it yet hope it works thank you.
Really good a little noisy if you put it on fast but still good
I got this pretty quick and it’s already has battery is in it pretty neat. I could use it right away.
It is a good product and very good value for money, I personally do not mind the noise my husband does not quite like but it is passable. I have put it in position 1 and it is very good I am testing with the load that comes I do not know if after charging it can have more power. If you come from the street heated you need a couple of minutes. I recommend it
Product received quickly as usual, however, an unimportant but important detail for some person the packaging was dashed slightly slightly leger level corners then the usb cable was not put with the fan of blows but at the Bottom of the cardboard it should have been put with the fan but the fan my air remains at the tester I put 5 star even because there are details. important for others but for me I don't care Haha
I bought 2, green and blue but the second arrived damaged, I don't think it was sent like that because the package arrived very damaged. So it is good and does its function, I recommend it for the price
Easy to use! You can use it right away 80% charged it has 5 levels of air. It’s plastic and it doesn’t extend
Great this second works perfect in quality and price thank you
One of the boxes arrived in poor condition. The product works well for now
Works great when out with high humidity . Will use a lot . Chargers well . Shipping was fast , about a week to USA
Perfect I loved, shipping arrived in 5 days, it is refreshing I thought it would not be useful but if it is perfect
It’s working good. Several speeds. I like it. A little loud but not too much.
The package was damaged. The charger was not wrapped or anything just loose in the box. So hopefully it works.
Works well, you feel the difference in speeds, what I noticed is that the air comes out from the ventilation of the neck, not the circular ends, There it does not feel that air comes out or at maximum speed, which is disappointing and misleading from the publication since the air does not go out through all the holes. The charging cable is excessively short, the charging time is good, it doesn't seem so slow to me. Lasts several hours of intermittent use. It does not weigh, but after a few hours, it is already uncomfortable to bring it on since being plastic it heats up and sticks to the skin with body heat. It's not noisy, but by bringing it so close to the ears it could feel like it is, it's getting used to it. I'll keep it to relieve menopausal hot flashes in addition to the ambient heat