We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Awesome!!!!
A good electric collar, it is a little not convenient that the level of electric shock can not be fixed in any way, you can simply turn it off, but you can not see the level until you press the button, there is a fear of greatly scaring the dog by accidentally twisting the turntable on the current swing.
good quality, all works well, very fast delivery!
A terribly short collar, does not fit the amstapha, or return or cut off and put another, thereby blocking the lantern.
Came faster than it should have.. The collar is super, everything works
Packaging quality, assembly quality. Haven't used it yet. Instruction only in English and French.
On-time delivery and good quality of all products. Thank you!
Good quality, good packaging, notice in French. The top!
Vše proběhlo fast and without problém. Výrobek kvalidní a popovídá show. Calm-enost. Dopučuji a děkuji. Vše proběhlo fast and without problém. Výrobek kvalidní a popovídá show. Calm-enost. Dopučuji a děkuji.
works well good instructions nice feature being able to lock off shock function fits dog well not bothered by it not at all suited for large cats as they can pull collar off excellent for dogs very pleased
Good assembly. Precise settings of modes. I did not test the range. It would be nice to have a remote cord included to put it around your neck or arm. The instruction itself is not needed, everything is clear and so, but if it is, then it will not hurt to add the Russian language to it. In general, the collar is good and no flaws have been identified.
did not get one item
very good and fast delivery.
All Super!
Made well. The dog, and I have a Caucasian, reacts instantly. Did not check the range. Battery holds a charge. Would recommend manufacturers to make a silicone case with a remote control.
Cool quality, great response after pressing. Satisfied with the purchase
An excellent collar for a 40-kilogram Doberman, even in great excitement, you can now convey the owner's thought to him. The discharge is well adjusted from slight pinching to very noticeable. For small dogs I do not recommend unequivocally, accidentally you can seriously damage the dog. The beep could be louder. I don't use vibration, a useless story, an active dog stops reacting to it after a dozen clicks, no reflex is produced, and the weakest shocker quickly and for a long time heals the dog from deafness and the desire to go where it wants, ignoring the nickname and commands. The main thing is to use it very rarely and preferably after classes with a good dog handler. Further than 100 m did not check the action. The materials are not bad, but the light collar is very impractical. Good product
The product is as described, descent, of high quality. 36th level is good enough to train me (firstly test it putting on yourself before put it on your pet as manual said, because a Chihuahua, for instance, can fall unconscious of 36th). The good contact with skin is crucial to have right e-stimulation and don't get burns.