We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
The cat seems to be the only one interested.
The cat is a little afraid of this toy, but does not let out of sight, while he has played more than the cat))))
came quickly, works fine, cats loves it
Probably the first toy, which is quiet, works very cool in automatic and manual mode, even can pick itself up when it overturns;) I am very happy with the purchase
The cat cannot be torn from the toy. but the neighbors and in the next room can be heard as something rolls. You won't have fun for a long time... but a toy with a remote control is a very unreal cool. the toy does not roll in a straight line, but tumbles mostly, and the cat is wearing it. .. For your home on the ground, it is definitely suitable!!!.
Very good, although it amuses me more than my cats
I bought one originally to test out the quality and it was surprisingly amazing so bought two more to give away. arrived to NYC in 2 weeks
Good
All right! The cats love it! I liked it, so I recommended it to the people around me!
It is very faithful to the photo, it is too small, but it is very fun and powerful
Excellent service, delivery fast and packaged well Thank you
Super fun toys for our Bibi
Works well, maybe too fast. Starts driving on its own, does not know if that is supposed to be.
it's very fast
i didnt get the remote in tha package?
This toy is great, I have more fun with it than my cat. thx
The cat liked the toy but the only thing you take into account is that it is very noisy
Quick delivery, and it works great, even on very thick and fluffy carpets, it drives over it perfectly without any trouble!
Toy bomb. The cat is delighted, so am I. You let her in and she drives herself. I don't need to run with him and play. Compact, playful. Came already charged. I drove for 15 minutes, the battery did not stop. Satisfied with the purchase
Great toy. Cats love it. Very mobile, can get back on its wheels easily. Recommend!