SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Goods Received thank you very much
I did not take pictures, all as in the photo from the page. Included cable, instruction and Scotch for gluing. Connection and configuration-10 minutes, tied with Alice through the gateway. Voice control for TV and split (both LG) did not make any problems. Split-directly tell Alice what temperature to put-does. You can control directly from the smartphone like a remote. The angle of work is large. Cable-that is in the kit, although good, but only for power, not all the veins are involved. In general, a very convenient device, it is worth it to buy it.
IR controller very accurate and fast, has small size and very beautiful. Could control all equipment with SmartLife. Delivery in 15 days in RS Brasil
Working perfectly, recommend.
Product as described. Arrived in 15 days and found top and the ekaza. Recommend too.
The remote is working, small. There is no battery, in general it is satisfied, Alice works perfectly. delivery days 5 to the door by courier. everyone who needs Alice to advise works well. The store also advise.
Прикольная штука, сделано очень качественно ) Легко подключил, всё работает. Теперь могу включать и регулировать кондиционер и телевизор, даже если буду в другом городе ) По моему мнению это очень полезная вещь для кондиционера.Советую!
Ótimo produto, chegou em 11 dias. Super indico.
As excellent quality recommend the product description.
Description corresponds. the parcel came in 14 days in Taganrog, though in Russia walked mostly. the store is sociable.
Working, but the manual teaches the set up wrong
The parcel was received in 23 days, the packing is quite reliable, everything came in full safety and safety. The remote is tied to Yandex as a native. Tried to snap it through Tuya, where the functionality of the connected remotes is much more, but after syncing Tuya with Yandex, the number of running buttons drops sharply, and the it is easier to train Yandex with additional buttons to make Alice perform the necessary commands. The purchase was quite satisfied, I recommend.
All OK. Pilot exercises very well. Recommend
Beautiful product. Excellent store. Fast shipping. Super recommend.
it serves well as a universal remote control, it has compatibility with various products, but the material that is made is very fragile plastic the impression is that if it falls it will break.
Just not received faster, because postal my city. It came to they almost 20 days ago. Still not installed. But got everything in order.
Super fast arrived perfect product. Testing only a door sensor
fast ship. good quality. working is no problems. teaching is no problem. voice control is no problems by google. thank you.
The device came 12 days before Kazan, but with broken mounts inside (photo attached), the lid was not completely closed and I saw all the insides. The phone was connected normally on the WiFi. Control the TV through the remote from the phone, but I could also control and just by the WiFi. Voice commands only understand in English. In general, the thing is cool, everything works, but it's not an option for TV, you need more devices.
The wifi IR, is nice but need to be updated with moer options, like that more boton.
Excellent IR control, working perfectly as described and automation, your scenes work perfectly, excellent purchase ....
Exactly like the ad, arrived fast Could not set up my devices, but continue trying.
Vinidigital Brasil: arrived all well packed. And tested works well. In all tested (TV/air conditioning and TV box ..
The goods came surprisingly quickly. Works fine. I connected while the LG TV. I'll check the rest.
Great product, very easy to set up, very good range. Could easily configure Samsung and STB TV live fiber (decoder Cisco and pace), besides a freshener environment using DIY function. As the store, sent the product in same day of purchase and received in 15 calendar days in the ABC Coast. Delivery very fast. Recommend too and buy again.