SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works fine and very small. Not bad shipping time either.
Product arrived and was tested, quite liked because it is really very small.
Externally everything is fine!) in the case until they have experienced, I will try and add feedback
A plate of water on medium power boiled in 7 minutes, legs like strong. If I do not forget to add a review.
I haven't tried it yet but the size is great for travel
Brilliant burner! Small, light and bright. Well thought out design. Ideal for my purposes. Highly recommended!
Product small and light (27g), but very narrow in brackets, must be careful not to drop the pan. Enough power, not tested in how long boils 1L of water. Arrived fast, not taxed.
Picture than lots of small dish I favorite dish. Fired also not bad. Fast shipping for Derma love ㅎ ㅎ
Got everything right, before time and quality, in my opinion, exceeded the expectation, still not tested, when test complement this assessment
A beautiful quality burner! Recommend!
Excellent backpacking stove, very small but delivers what it promises, the only problem is that need thread fast gas because it leaks a little when fitting the nozzle.
All right!
Very light, works well. It took longer to arrive, but I had enough time, so no problem for me.
The burner was about 3 weeks old. The quality is not bad, the legs are symmetrical. The body is heated, but not critical. Suitable for mugs and bowlers (buckets, Tazes and pots, as they show chumps on yutuba naturally will not stand). I'm happy with the purchase, all as I imagined. The gas flow adjustment is convenient and has a fixing position during transportation, I do not understand what does not like the different viewers. In general, I recommend, but do not wait for miracles. It's just a compact burner.
Super! For easy walking. Half a liter stood up in 5 minutes.
In Krasnodar Territory, the parcel came in twenty days. Excellent burner, its function, performs on Hurray. But more suitable for tableware with a small area, like a mug. The legs of the burner are not spread too wide so the dishes with a wide area of the type of bowler, frying pan, kettle, are unstable. Constantly have to look for the center of dishes, which gives some inconvenience. But boil water in a mug from two hundred to seven hundred milliliters is quite suitable.
Loved my product, small, practical, has a good flame, warmed 300ml water in 4 minutes, is a little delicate but be careful issue, thanks for purchase, am totally satisfied and not taxed. Super fast delivery in 12 days received my product, was excellent, true in your commitment.
Překvapilo MNE, že on here váhu and rozměry them vaření překvapivě stabilní.
Ultralight! Small and works well. Took 4 min to warm water over medium in indoor environment. Weight 26 g
fast shipping; very light, fits good on gas canister and max flame power is longer than the stove itself!