SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
AMT0051GY
Pretty nice and was cheap in cyber monday. We introduced it tothe kitties,willlove it
I am satisfied with the product that looks well finished.
Unexpectedly super fast shipping to US only 5 days, totally has described worth for a money 100%. Recommending store and cat tower.
It has been easy to assemble with the instructions it brings and the design and material looks great. It brings a replacement of the ball and the camis above is a cover that can be removed and washed. Delighted with the purchase! Super recommended, 10
Is the same as the ones you can buy in an animal store. It came very well packaged and the instructions to mount it super simple. I chose the free shipping that I gave that was going to take a month and a half but it has arrived in 12 days. My cat has loved it from the first moment while we rode it. Ah, and the box also liked hahaha
My cat likes this size.
Arrived in a week to Sweden I am very satisfied and the quality is really wonderful I strongly recommend it
hhh
The cat tree arrived in a about 4 days, which was great. It was pretty easy to put together. It's very sturdy and our cats love it. They've been using it for about 3 weeks now and there is no wear or tear showing.
Magnify! According to the description! Assez solide et le chat adore!
Very cool house!! Excellent quality, durable, reliable, assembled by itself. Delivery was promised at the end of October, but arrived at the end of September!!))) I like the kitty, thank you
It rides very well, I arrive in less than 15 days, my cat is delighted. What he liked the most is the ball and the top bed is great to clean it
As the description, my cat adore!
Super very very fast deliver. I and my cat varyt very Happy
Fast delivery well packed fast to assemble thanks to the store
I recommend this store sends very fast quality material to ++ these are the same trees you buy in pet shop.
Thank you so much for my cats Super!! recommend!!!
love it
The product arrived quickly, the courier delivered it to the house. Everything is in order, as in the photo.