SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Ravie de mon achat taille correspond au guide de taille de bonne qualité et l’envoie rapide merci !!!
wow, what a surprise! awesome prod. protecting, comfortable and glowing in the dark. perfect.
Quality more than excellent, perfect, thick and very hot, and my 25 kg boxer bitch is really awkward in it and it was really difficult to find something wide enough for her! With such a small price it's amazing! Thank you to the store!!!
Took on the bitch Doberman weight 34 kg, the volume of the chest is 82, the length of the back is 60. Excellent fit, there is a stock in the chest. It is possible to adjust the volume of the neck and chest with laces.
Ordered 5 XL and 6 XL for growth. Dobermanu-girl for 5 months 5HL perfectly approached plus sent as a gift butterfly on the photo tightened the neck, but it was not required, tugovo.
Fast shipping. Satisfied, quality goods
Jackets are good quality and look pretty tough. The finishes are good. Maybe I 'd have gone better to take one more size for each dog so I could buckle more easily.
Good quality and very nice, only bad is that I ordered the max.size 6XL and for my giant english greyhound (39kilos) is ok but it could be 7XL
The vest came up perfectly! Sewn all is well, fit the size of 6HL on the parameters: neck 54 cm, back length 78 cm, chest 82.
Very fast shipping in less than dies days at home good store perfect item
Very fast shipping! Thank you store. Vests are suitable for rainy weather. Tried on, they still did not go out in a new outfit. In width, back to back, and the length should be shorter. Our dog just has a wide chest and the body is not so long
Our boy is very pleased. Size description exact. Thank you
Insulated waistcoat. Size XL on Basenji most that. Fur collar. Belt loops can be unfastened or left. Up vest reflective. Recommend.
Жилет пошит хорошо, замок и фурнитура качественные, нитки нигде не торчат, запаха неприятного нет. По спинке нам немного длинноват, но по грудке и шее сел превосходно. Доставка супер быстрая, упаковка отличная. Спасибо продавцу за замечательный товар!
Very beautiful, I bought size XL for my Beagles (its measurements are neck 41 cm, chest 54 cm, length 44 cm) looked great on it. They notice good quality, thick ideal for winter. They arrived very fast in Chile, bought 11/11 and arrived 01/12.
Delighted with the product, it looks perfect. It's unreflective, with the light shining and always had problems because she's very thin and for the first time I found a jacket to her size. I recommend it 100% good quality.
I love it, super good quality, padding, I recommend it, I will repeat it safe, it looks strong and tough, warm, the xl, for 7kg dog and thin, a little fast shipping
Jacket class! Ordered 11.11, took in Mo 24.11. On the French Bulldog weighing 15 kg, the village is perfect. But if it gets better, it is necessary to take more)) it is very convenient that you do not need to dress the train separately, it is already on the jacket itself. Well, the fact that it is reflective is also a huge plus
Better than expected, warm and waterproof. It fits perfectly thanks to the built-in harness. Communication with the store was not necessary and the dog coat arrived earlier than expected.
Excellent quality, 100% hit in size. Good, quality fabric and accessories. Very satisfied