SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Mask fire! Does not sweat. Comfortable and well visible all. I'm happy)) the store sent quickly, and drove a Week 2 to the Urals.
Fire!!
Everything came in a box, packed! Description corresponds) in the case has not yet tried)
Очень быстрая доставка. Маска классная. Пришло в фирменной коробке, упакована в целлофан плюс бумажная подложка. С внутренней стороны на стекло нанесена транспортировочная плёнка. В комплекте тряпичный мешочек с логотипом и простейшая цветная инструкция на трёх языках.
Thank you very much to the store and the delivery service.
Well packaged, comes in good condition! Very good first impression, perfect quality for the price!! I don't recommend them as (OTG) , we try 2 pairs of Glasses and both didn't enter or enter very very hard ...
Очки отличного качества! Упаковано аккуратно в пупырку, линзы снаружи в спец бумаге защищающей от царапин, внутри пленка которую нужно снять перед первым использованием! Ремешок качество на высшем уровне, внутри нанесена тройная силиконовая полоска от соскальзывания и сползания с защитного шлема (как на женских чулках )Мешочек для бережного хранения в подарок прислали. Заказ шел до Москвы 10 дней. Летом брал у этого продавца маски для снорклинга, тоже все было супер!! Рекомендую.
Маска отличная! Мне подошла в самый раз. Размер скорее на женское лицо, а взрослому мужчине будет маловат. Маска в точности, как на картинке, и этот котик на ремешке оч классный)) Позже протестирую на склоне и дополню отзыв.
Хорошие очки, качество +++. на деле не проверял, думаю в ближайшие выходные. товар доставлен максимально быстро, 5 дней, ребят всего 5 дней!!! 05.12. заказал 10.12. уже получил на руки в магазине 5ка. спасибо
Хорошие очки. На узкое лицо неплохо сели.
Excellent glasses
Super fast shipping and very good package! It seems very solid and good quality! I put a paper sheet behind to show the colour gradient! I can't wait to try it on the slopes! 100% satisfied!!
Excellent glasses, packed as much as possible. Inside there is a protective film. The elastic has a non-slip coating in the form of waves.
Соответствует описанию. Качественное исполнение.Быстрая доставка курьером.двойное стекло. По запотеванию пока не понятно не тестил. При выборе очков сложно оценить затемнение.
Cool glasses, and color, and lens, but I can only try when there will be a season. My husband bought another model of the same company, the glasses are more voluminous and the lenses on the magnet, which is more convenient by the way, and as a whole liked. The glasses came in a protective package with a helmet, so nothing was damaged
Очень быстрая доставка, за 14 дней до Челябинской области. Упаковка на высшем уровне, все целое, без царапин. Заказывада в подарок, но теперь думаю и себе заказать, очень понравилась маска. На лице сидит хорошо, без зазоров.
The glass is removable. They seemed better than those that they bought in a sports store for 7 tons. At least the inner part of the rubber band is non-slip. And the body is stronger. Gum removable
Not bad. I'll take the glass for the yellow color.
Mask super. Shipping Super fast. I'm taking the second one. I recommend to buy!
The package was shipped in 3 days after conformation of payment. Arrived in 17 days, 5 days to arrive in Brazil and 12 days to receive address. The package came very well packed. The glasses are as described, still not tested. Are very beautiful and looks a good material. My glasses fit perfectly inside was uncomfortable.