SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excelente
I took it for cutting not into a frame, namely, a fillet, so the size of 2 cm thick was excellent. The standard 5-cm option goes for a frame, 2-cm-for filenki, so there is no point in taking a large thickness, so that then it is also cut. I was afraid that I would have to cut a glass bar in the door panel, but the master just moved the fillets and glass in places, so that as a result everything is perfect. For the period of getting used to cats to the door removed the magnet from there and a fleecy stroke, as adapted-I will return the pile to the place, and the magnet is is is So I'm very pleased, I advise you to buy!
Very good, easy to fit in any thickness door, very beautiful.
Excellent Product, perfect workmanship!
amigos, estupendo producto el envió de las ostia de rápido, lleva hasta los tornillos para colocarlo en la puerta, se puede pedir mäs? bueno si, el gato
There's damage.
The product corresponds to the description. Came well packed 2 weeks before the Moscow region. The door is slightly uneven, it worked Emery, so as not to jam. Cats are stupid for a week, then get used to it.
I'm perfect. Quality product. Very easy to install if you have the tools and some experience.
Very good, although the magnet that uses the mobile door is too strong and my cat doesn't push it. I had to take out the transparent door, for a dog it must walk perfect, but if you have a cat you probably have to take out the magnet
It came very fast. Don't get cold. Thank you.
Arrived quickly in 10 days, all as described. Thank you so much
Shipping fast. It came in a United Parcel. Not yet.
Very girl for my peddle perita
Good afternoon personal!!! Like very sturdy functional door and great finish. super highly
Excellent fast shipping
Excellent door! Perfect size L for my 4.5 kilos cat, fast delivery
Muy bien embalado, igual a la descripción, llegó rapido, recomiendo al vendedor, cuando esté instalada subiré fotos
Same as the photo
It's all on time. Tracked well. The only thing I had to remove the lock of the entrance because of the fact that there was a cat will come in and the little boy will close up and he can not leave. In general, everything is fine. And I had to cut the depth of plastic. The door leaf is narrow. On the door there is a magnet
Maybe it took a while, not much. According to the purchase, from Chile.
We just have to install it. Everything is clear and consistent. Recommend
отличное качество пластика , посылка пришла раньше срока даже, буквально за 2 недели. отличный сервис и товар.
Still not clicked but the material looks great quality.
Shipping very fast, looks strong. Exact measurements. I'll write again when I'm on. Now there's a cat missing who wants to come in after you mess it up to put it in.
Отличная дверца для крупных котов! Это лучший вариант из того что сейчас есть на рынке! Пришёл заказ быстро! Упаковано добротно! В общем я доволен и рекомендую продавца и товар!