SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super jacket I recommend
Very good!
Very nice a little small for a wide. Super fast delivery.
As the description, good quality, very serious shipping and tracking.
Très bien
The jacket is great, just a top behind this. Trohi did not correctly wash our dog, it was a little girl, ale rosmyrna is good, I did not remember correctly. For 3 kg of York s did not play
Quality of the Item is very good. I recommend the store
The cost-good Product Size fits well ~
I have received the item. I am very satisfied.
It's clothes that I like so much. It's 6 months old and 2kg, but the body is big but the length is right
Store viskas, Tiko.
Please let me know.
Did not expect much else! The jacket is not very warm, the fabric is light and soft! In principle on the cold and not rainy autumn Super! Sewn very high quality! Recommend!
The size is small.
All very well fit
The product will be added. Pretty jacket. If I remember, I will write a dodatkovo (sleep a dog)). Shvidko came, to the love of the camp, after the press. Dear!
The product came in a month, the quality is good, at 3.5 kg, the height at the withers is 18 cm, the Chihuashke took the size M, everything is super, I hope my baby will also like it before she is familiar))). Thank you very much to the store for the good product.
She's very cute and hot. Got a little tight in my little 3.6kg pooch.
quality of jacket is good. I liked it. however sizes are small. I measure my doggy and it was I'm middle of size range so I decided to order one size bigger. it show up still be to small.
It is great. Second order - this time for a present!