We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Oh, wow.
Smaller than expected but it works well so I am finally happy I will ask for the shipment again it takes a while but it is fine
Very gentle exfoliation. Does not dry. We are satisfied. Thank you. The product went to Sweden for a month and a half. Tracked.
I’m not sure if good
It works really good
Thanks
It's okay, it's okay, everything will be like it, I will start up the heat and the heat, cool product
The consistency is light. Easily distributed. It is necessary to apply a small amount of the product to cleansed skin and distribute it with massaging movements. After the product rolls with keratinized scales should be washed off with water. Volume-40 ml, last for a long time. The aroma is pleasant. The skin after the softest, smooth. The rash did not appear. There was no irritation. Delivery to the Tambov region was 2 weeks, the track number was tracked all the way. The vehicle did not spill during transportation. I like the effect, I will order again. I recommend for purchase!
Great roll. Rolls well. I use it a couple of times a week, generally great. The face is soft, clean and satisfied. And I'm satisfied. I like it, I recommend it.
I often buy products at RtopR Official Store. I like their brand very much. Every time I buy, they will give me some small gifts, and the customer service will often send me some coupons. Highly recommend RtopR!
A monster Mus, a Garno to clean the Shyra, to be similar. Vistachat for Dovgo, the shkina is clean, that is now healthy. Recommend!
Very goodThank you
Scrub works very delicately. You can refresh your face just before going out.
Thanks for my order, it's very great
Very well cleans the skin.
Fast delivery took me 17 days just arrived, I start today with the treatment I still don't know if it works if I solve and remove my melasma so I will return in a month or so to give my opinion I leave images as I start
This great cleanses the skin very well I recommend it
is good arrived on time
I still didn't taste it