SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I received it quickly This is my third purchase, I am sure it works for me The customer service is very good, he can help me solve my problem! ! ! Thank you store, you are trustworthy God bless you! ! !
Well packed. Didn’t try it yet
The package arrived, the process took a while... but it's okay what needs to arrive. It's the first time trying it, I hope it's suitable so I can order again, thank you store
package arrived safely, fits perfectly, my face feels soft and smooth after using it, very good face mask.
I came this morning at night and I tried it for my husband.. it really removed all the blackheads.. it's really relieved to see the results.. I really like it, mahh
Use transfer
Well received thank you very much
The mask will work and the face becomes smoother
Skin becomes smooth for regular cleaning, thanks to buyers
to sticky and hard to peel off, it hurts. Also, I did not work for me.
The first time I tried a facial mask
Well received thank you very much
Smooth skin with fine pores
Just ok, doesn’t pull black heads just like a regular old peel off mask.
good products, good price, good service, good store, good commitment, very highly recommended, excellent Quality:good
Highly recommended for consumers who want to get rid of stubborn blackheads. It is recommended to use products from Fair King, guysthanks for the service
Jiang reçu green tea
Great product, helped me to improve my skin problems, now my skin is very fair and healthy, and the pimples on my face have disappeared a lot, which makes me very happy with the effect of this product, because I have only used 3 I am very satisfied with the visible results after several weeks.
safe clean hair removal cream
Arrived fast and received the package