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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Received this magnificent morning very effective!! I recommend, fast delivery!
Quality materials and very good feeling. It's not very noisy. A purchase success. Totally recommended.
Hello, the parcel has arrived very quickly. I recommend this product is very cool quiet and suitable for cats hose very flexible cable long when combing the hair does not fly but goes to the vacuum cleaner.
Received in 4 days according to the description. Frankly at the level noise I expected myself worse by smoothing the comments of other customers but frankly it's okay. I who is an Australian Shepherd I tester them and it changes my life this device when I brush my dog. I do not regret my purchase.
Very beautiful, I already use it and I liked it a lot, I arrived with a long delay but I arrived❤️☺️☺️☺️☺️
Excellent quality, perfect performance, everything thought out, I love it. Productazo!!
Very happy. You just have to see what he drew from my Chihuahuas. Various accessories
I received today, and I have already tried it with my little dog and although it is a bit crappy I could try it. Happy with the product and bring all the accessories, I recommend you buy it.
A Marvel. Our cat is with the hair like new. Comes very well protected and brings many accessories. Has a fairly long cable and a long enough tube in case the pet was afraid. I recommend it at 100x100
Mine, unfortunately, never entered... But friends of mine do have one that I now occasionally loan and the device is great! That's why I would have liked one myself: With 4 Cats this is really a godsend :) I just don't know if I dare reorder... Luckily it is well resolved and that's why I give 5 stars
Great, works freely once. Fully recommended
Perfect🥰👍👍👍👍
Spectacular device, I am delighted, it works phenomenal with all the dogs, the brushes are very well thought out and the cutter is excellent!! Product 10!!! The DHL carrier very bad, do not bother to deliver and they took it directly to a collection point, I have had a hard time finding it since they did not give information or address, received 10 days after the expected date of delivery
There is shopping and shopping of the year and this is one of them is a wonderful I have a bearded coli and leaves his hair super airy and takes away all the bad hairs apart from the dirt and dust from the street the spikes and spikes of the field, I also have two cats who are delighted many accessories and all functional, 100% recommended, and quality
Super satisfied with the product as described, a regret not having bought it plus early, noisy and gives the impression that it does not long in it when they Knife their hands In front of Knife I was able to mowed my hairless doggie everywhere and aspirated all the hair on the clothes and sofa without problem and without insisting, received in 5 days
Great! Works quietly, very comfortable and functional! Recommend!
Ordered on 19.07 arrived on 25.07 fast delivery. The product is fantastic and good quality, much better than I expected. There are several accessories and also these perfect ones. Tried and everything works. Very very satisfied. 5⭐⭐⭐⭐⭐By Product and by speed of delivery. Council.
I was afraid of the quality of the product to be honest, but the truth is that it has pleasantly surprised me. I certainly recommend. The cutting machine goes very well and the vacuum cleaner has several levels as well. Super happy. The shipment was fast to Madrid. I recommend 100%.
This is already the second one I bought. The quality is good. Delivery took place 3 days after order. Was box in the original Shipped without outer packaging. Good for the environment, questionable for the safety of the device!