SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The order is very satisfied, the stone is smooth, heavy) such in the store is much more expensive) I'm happy!
The goods immediately sent, came in three weeks to Ukraine. The store answers the messages, put as a gift temporary tattoos. Goods quality, I liked everything! Thank you Whatevertings!
Completely happy with the purchase! Came somewhere in a month, packed well, there was no damage from transportation. Material-Stone, XS, which, but heavy and pleasantly lies in the hand, it's a pleasure to use. There are small uneven on one of the sides (photo 2), but this does not feel and does not interfere with massage.
Everything was well packed, the store put a gift. The scraper is good, smooth. I'm happy. Whatevertings recommend.
Thank you, I already actively use, I'm waiting for the result, delivery of the month, and thanks for the cute tattoo, the child appreciated
The parcel went for a long time, and the track after arrival in the country of destination was not tracked, I thought about it when I received another parcel on ukrmail, find out where and She turned out to have a good gouache, I think the stone is natural, very cold, no chips, smooth and smooth.
The scraper went a month and a half. Came well packed, whole! A little bit uneven, but they are not felt when I do massage. In general, I'm happy! The price is great!
Very good, a little looks not like in the photo, but it's really a stone, heavy, cold, but thin somewhere 4mm. I recommend, the delivery is timely and the packing is excellent. The store put as a gift stickers
Unfortunately broken. Damaged not on the road even, but such put. There are no fragments in the box.
The parcel arrived quickly, packed perfectly, in a pupyrku and a package with a pupyrka. In the gift put the tattoo, the child is glad) the scraper is whole, in places there are nuances, but not critical, for such a price is normal.
Pack on conscience, in 2 packs with a navel. Cool thing, we will learn to do it massage, thank you!!!
Posilka followed 26 dnev. The salesman once wrote a shcho can make Buti zatrimki so I designed the suede on the Chinese series Rik. Duge was afraid of a shield of MOGE to come poshkojeniy, ale all came with a reception, masager ironing and buv without a tray. It was like a half a half a half. Obov 'yazkovo I recommend the cottage store❤
заказ пришел быстро, соответствует фото продавца, в подарок детские наклейки тату))
Заказала 03.02 получила 05.03 довольно быстро. Вообще Али начал страдать на доставку, некоторые заказы идут больше 2 месяцев. Вернёмся к скребку он просто отличного качества довольно толстый, до этого брала другой скребок к другого продавца, так этот толще, форма не много не ровная, в общем этот скребок больше похож на камень, упакован в пупырку, продавец положил в подарок переводки.
заказала 11.02, получила 02.03 упаковано в два слоя пупырчатой пленки, так что все пришло в целости и сохранности. Товар соответствует описанию, приятный, прохладный камень.Очень понравилось делать масаж лица. Спасибо продавцу за маленький подарок!
камень похож на натуральный, форма,цвет и размер соответствует описанию. упаковано в "пупырку", хорошо так замотали, за это спасибо. все пришло в целости, доставка 3 недели. маленький презент -наклейка на кожу(тату)
Packed very well, everything came whole. It's a rock! As a gift tatushka) a stone without chips, but there are stripes-yamochki, I think it's the stone itself (seen in the photo)
The product came very quickly 17 days before Kharkov. it was packed in 2 layers of пупырчатой film. To the touch is smooth and pleasant to the skin. Without cracks and chips. Well honed edges. Corresponds to the description. It was necessary to order two at once to do massage at the same time on two halves of the cutter. I will be happy with the goods. Thank you to the store for fast and high-quality service and for a small gift.
I ordered 10.12 came 29.12 in Kharkiv, quickly, very class, came a whole packed well, on Ukr mail and for a gift Thank you, I recommend the store!!