We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Very beautiful and delicate decoration, looks good. Delivery was long.
Pendant length 100-101 cm. thought it would be more purple-blue, but also not bad. In the light overflows. the length of the chain can be changed. The order is satisfied.
The very beautiful one, as in the photo, arrived in two weeks in Mexico, I highly recommend
Very satisfied with the order Thank you so much✨
I came intact, I'm glad to order
Beautiful
The product arrived very quickly, well packed, good quality, is very beautiful.
Beautiful! The moon is exactly what I wanted! I recommend it, perfect
Magnifique! acheté pour match avec une amie et on est ravi !
The stone in the middle of the live looks not very So for its price is cute!
Cool pendant, glows in the dark. The only negative-a short chain (not critical)) in the car, everything is chic;)
Cuteee took ages to come to the uk tho like 2 months which it did say in the descriptions tbf, approximately 2-3 months I think it said? So technically it came earlier haha. Was meant for my besties birthday but decided to give it on out anniversary instead. Not sure if tarnish free but looks like it could bee sterling silver
В третий раз заказываю у этого продавца . И не могу не нарадоваться Присылает намного раньше установленного срока. Все хорошо упаковано и цепочка целая Очень нравится эти подвески с луной
Arrived earlier than I expected, my wife loved it.
Интересная побрякушка) крученая цепочка, на мой взгляд, не очень подходит. Но, выглядит хорошо, в темноте светится)))
Very nice I am happy with the product looks of vuena quality thank you very much
love it! fast delivery, 2-3 weeks :). gem not as blue in the picture but regardless still very nice!
As in the picture, the color is more pink than I thought, delicate details, very fast shipping
One of my pendants now. It looks very nice. Everyone who liked it. The chain is long. The moon itself is not large and not small, quite normal size. Everyone is happy
Delivery to St. Petersburg 16 days. Description exact, I'm very satisfied