SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
exactly as the pic ! Very fast delivery
Great to do it alone. Don’t burn, quick glue
It looks good quality, it sticks quite well, no smell.
Just started lashing this is good starter glue does dries fast and has a long hold ! Came in 3 days also!
2 words buy this!!!!! I bought this on the 3rd of October and got it today on the 7th of October I love this glue so much as a lash tech it’s amazing buy you’ll never have to wait so long for lash glue again!!!!!
Its small and the glue got stuck and wouldnt come out do not remove the plastic thing inside because then it will spill also it doesnt come with a lot of glue but its very strong
Awesome product! I’m a lash Technician and I was skeptical at first but this glue does the job!
Love this glue so much. The retention is great and causes no irritation for my clients. 10/10 recommend this glue!
arrived ontime. Securely packed. The eyelashes glue has almost little to no smell when applied. The glue is top notch. when I applied it, it dried immediately, so you need to be fast. Happily because adhesion is fast, less mistakes and still a lot of glue left. I will give feedback 30 days from now, to report on how long it adhers to the lashline.
I like it, do3s not have no smell n do last up to 2 weeks.
Fast shipping thank you so much keep up the amazing work !
Arrived in perfect condition, on time, everything super well! I am waiting for my other part of the order
Delivered in 7 days to America, record, thank you, not used yet
Well, I received it super quickly, I made the order on June 29 at night and since yesterday July 1 I had it in my mailbox. The knob is small but we'll see how it goes when you use it, I have not yet received the set of eyelashes that I requested... I think it will meet all my expectations in terms of glue quality and quick drying. I saw some reviews and it seems to be very good sticker for eyelashesThe container is super cool and the truth is that a 10/10 for shipping. .. Never expect me to be this fast. Congratulations to the store
It came in 2 days of me ordering can’t wait to use it
Haven’t used it yet waiting on my other products. I have use this company before and loved it so I should love this one too.
I love Natuhana glue. It’s my 4th time purchasing their glue and probably 10th time purchasing lash products from their store in general.
This glue is so cute , it’s small but has enough glue and can be used over some time . I had gotten exactly what I ordered and I loved my product over all . On the back it has labels on safety hazards and etc . Love love love finna gift this to my lash tech Came faster than expected , I think it took like 3 to 5 days from when I first ordered it to come to NC .
Works really well was supposed to come in 7 days it came in 3 I love it ❤️
No joke. This glue should be used sparingly and on individual lashes imo. But forever hold!