SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Lipstick came perfectly packed, you can take a decent look for a gift. And that the delivery is very fast.
Good pigmentation, take time to dry, transfers, the product came in good condition, it seems salubrious and took like 3 weeks to arrive
I bought 2 lipsticks from this store. The shipment was fast, it went long... as always. No tracking. 16.08-28.10. Filed a complaint, a couple of days later the goods appeared at the mail. And so! Now about the product itself! For the first time I took something from the cosmetics on Ali. It was really scary. But all the rules. No allergies, no reactions. Lipstick waterproof!!! No more waiting. I checked with water, terla. With friction rolls down. Total on photo
The order came quickly, tracked. Lipstick is beautiful, smells like cookies, waterproof. I'll try, I'll write more.
Delivery 3 months. The color coincides with the picture. with the hand washed means for washing dishes (just water is not washed off), on the lips did not try.
Good product soft to touch, nice smell And quick drying doesn't stain.
Ordered on August 30, came without warning and tracking, although with other parcels, the color is beautiful, dries a little long, as in the sock, while not checking
Arrival in chile between 15 to 20 days good quality product the color corresponds with description the store meets expectations I recommend
It looks like a perfect product and color to Me. I recommend it without hesitation.
Smells like caramel, very tasty
Good performance and appearance. Consistency allows you to distribute the shine evenly, but does not really understand either dries for a long time, or does not dry to the end-sticks when it becomes matte. The color is beautiful, but, of course, a little different from the photo of the store. In general, the purchase is satisfied, thank you!
It took him a while to get to CDMX, but he's finally here. It comes in your box and it's a little smaller than I thought, but nothing exaggerated. I tried it on my hand and it has excellent pigmentation and texture. When it dries it no longer moves when you hand it, it is removed with water.
thank you, though the real colour bit darker than in the picture, but i still like it... thanks store 1
well
Номер 13, полосит и чтобы была насыщенная, нужно несколько слоев.
I genuinely bought this in replace of a £20 lipstick I returned that was supposed to be matte and long wear. I’m very impressed with it. For the price I don’t care if I gotta keep applying but it’s really nice.
The color looks good, whoever uses it, recommends it
Color kindly don't those who know what but estimating nice
Tasty smells, soft texture, lies flat, water is not washed off, it is washed only with a special remedy or if rubbed with a very damp important disc, as well as a little food,I bought two colors and I like them very much
It came, until I used it, I want to give my daughter