SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
100% recommended!! Good materials and a performance of 10. Given the importance of food on the routes and bivouac it is essential to have quality equipment. Do not hesitate and buy this model. In the end, cheap is expensive. With this product you will hit the first
In any case, it was not possible to shove the cylinder inside
Quality product, 1 liter boiled in 3 minutes everything is done well.
Thank you! All arrived before the deadline👍. The package is whole, everything is fine.
Comfortable, the quality is excellent
Delivery is late, the product is good It's sharp, so I don't think there's anywhere like a hand veil. 3 in total, including 2 additional covers. It would be easier to comfort the cover. Mesh, lid, dedicated burner, gas stand, extra port stand (for regular pot) The manual says it boils at 0.5L 1 minute and 42 seconds. Cut 5 minutes 30 seconds when boiled 1 liter at home .... This is right.
Looks solid. Did not have time to check Ordered two, all in a set, delivered a switchboard. The delivery is good, fast. But the box one is a little dented, not critical. Just took one as a gift. Spark in both works. Not the original, probably. But a very good copy. I think it's no worse. Detailed, then I will try to add
Everything is super. I recommend it.
The box was damaged.
Very good as always
Super. Everything works. Only the stand for the pot is not fixed.
In principle, everything is as described. Upset that the lid still does not close tightly when the handle is unfolded, but only covers the pan. I haven't boiled water yet, but I think it will fly off with a lot of water and an active boil. I liked the rest.
Delivered quickly, the quality is good. Use has not yet been tried.
Great product, recommend it, long wanted))
All cool
Tried Super used to use the indispensable thing
Great product! Price with shipping was 30% less then in norwegian stores. It took 2 weeks to get it to Sandefjord, Norway.
Burner Super! 230g cylinder is entered without a cap. 2 spare cases included. Fast delivery.
The bowl mount at the bottom is hushed. Because of this, the Bowl did not connect to the burner. Straightened as best he could-they will connect, but the pulp is still visible. In general, the system is good, the defect does not affect the operation, but the sediment (as they say) remains, every time the gaze clings to this place.
Chotka system