SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super super super! Beautiful, strong quality, very fast shipping! Thank!
Perfect. Very fast delivery, friendly and efficient store. It is the second time you bought this product, very satisfied
I love it is the third one I buy and it will not be the last. With the ideal of putting the name of your pet. Fast shipping
Very happy with the product, the quality is quite good, reflective and waterproof. The closing elements are strong, large and safe, because my dogs are the ones that pull the leash a lot. The store has been great in his deal and very fast in his shipping. I am very happy with the product. I bought size XL for large Labradors.
I'm at the capture, I'm More Alone
Superb! Confection and fast sending, I chose the size based on the directions and the harness goes very well to my dog. He looks robust. I recommend!
Oh, I really liked it, I sent an XXL for my dog Bordeux and it was prefectly beautiful.
I really liked the product! I can't wait to walk with. my Nina
awesome! I love it, fits perfectly on my dog (size L for german shepard), the dog needs to get used to it but it will be fine
Excellent material, resistant and well finished. More beautiful than in the photo, and served perfectly.
Beautiful product the colors and the quality of the materials I liked very much
Ik is cute I hope the size will go
Super beautiful I hope the size it will go now
It took me 5 more days to arrive than the scheduled date but it was worth the wait. It is of good quality, the labels are customized. Is beautiful!! Very nice!!! Unique!! My little dog Toy Fox terrier mousetrap or miniature was Precious (it is the size of a large Chihuahua) 36cm chest.
Very nice
Perfect just like the previous one I bought thanks.
Very good quality.
Perfect, Norah loves her new harness very much
Great quality product came fast! I liked it very much and I indicate this product and the store!
bro this thing fit perfectly on a mixed Caucasian shepherd (my dog is literally almost twice the size of a Belgian mallinoa)