SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Backpack cool, very large, cat 7 kg. Fit well
I was not expecting to get it this fast, came to Canada within two weeks. good quality, smells a bit, but that's not a problem I will leave it outside for a night. very well packed. came intact :) so happy with it. can't wait to take my kitty out now!!!!!!
It goes great in size, my cats weigh 6kg and it goes n very comfortable. They're for short walks because it gets a little uncomfortable for the person. It's very tough and breathable for the cat.
The parcel came quickly. It looks exactly the same as in the photo. On the windows is a protective film. There is a smell, but it will fade. I'm very happy. Cat a little in shock
The package arrived very fast is robust and the same as in the photo I recommend 100% is large and large good purchase
Very beautiful, I loved them!!! Recommended
I love it. Very easy to assemble and my kitten liked it now we can take it out to the park and also enjoy❤️
Excellent, it came very folded and protected and earlier than expected, we tried it the same afternoon and the cat loved it got in alone and was happy on the street.
Very good product! It is the It's described, the quality is also good and it's comfortable. It arrived in less than a month to Brazil. I loved it! Very good product! Is like the description, the quality is good and also is very comfortable. Arrived in less than 1 month in Brazil. I loved!
Good quality backpack but with a certain smell that will end up going. A 4,5kg cat comes in sitting. The shipment has been very fast. It mounts very easily.
Product arrived fast! And extremely high quality, reinforced and, high quality material, the size also was perfect, recommend!
It's beautiful! Just like the picture and pretty big, my kitten only has a month and a half, but when it's bigger it'll be great for her. Fast shipping! To Spain 24h literal, I asked yesterday and it came to me today, I'm delighted! I highly recommend it!
So far, my kitten (5 m.o., 2,5kg) likes the backpack. It’s pretty spacious for her, but she will grow into it. Put in her blanket so she is comfortable. The backpack came in 7 days.
It's as shown, quite large as for two young.
Very cool carrying. At the sale of 29.03 together with the coupons came about 1500 thousand rubles. Until this six months she was tracked and did not see such a price. About the bag: made qualitatively. There is a lining, fasteners for the collar so that the animal does not hang out on this bag, but it was fixed) it is convenient to carry, the weight on the shoulders is is is Plus the cat does not climb in all directions to see what happens. I'm happy, but the cat is not very happy with the delivery was tracked)
Great carrying backpack. I have 3 cats. The heaviest is 8kg. He really has a place to sleep. Stand up. I'm pleasantly surprised. Very good quality. At the wear it is a good outfit with thick straps. I recommend
A good backpack, took a little time to figure out how to assemble it. The younger of the cats liked to sit there, and the one for whom the backpack is intended I do not yet touch, he is very cowardly and will have to train him to the backpack
When she arrived I thought it would be very difficult to ride her But in the end it's super easy, I broke a few nails but in the end I loved the backpack, I think the michi likes it too. I ordered it on a Monday and I got Saturday morning.
Super!! The bag is very high quality!! Everything is exactly stitched. The cat is comfortable sitting. In full growth. The bottom is firm. Does not bend, is removed when contaminated.
I received it in disassembled form. About a week. The bottom I did not really like. There, of course, plastic, but I think with time it can run away. Accordingly, the cat can fail and will already be uncomfortable (a large cat). Maybe I'll put a wooden bottom there later to be sure. Then for a very long time I fastened these plastic glasses with a zipper. Maybe it seemed to me, but perhaps over time, the Lightning will spoil under the weight of the animal, because still weighty pets.) and then I think, Even no one will take to redo it, because still it is sewn into plastic glass, as I understood. Maybe I'm wrong. But first of all I look at strength, because we will travel with cats abroad. plastic glass is covered with a protective film, but there are still small cracks. But okay, maybe I'm not lucky. So here are about cats: their 2, 5 months. they are freely perfectly placed in a backpack. Feel great there. slightly sell bottom, yes. cat 2500, Cat 2 kg. strap short, don't turn around cat