SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bear is good, Edine, if vuha trohi not rivni (you can see in the photo)
Small but very well done! My kittens liked them very much!!! Very fast shipping! Many thanks to the store!
Mishi yakizni, wiglyadayyute Garno, pidstribuyute yak alive. Katsya is spoiled, she did not see it. My daughter.
Very cute although it is small my kitten has charm
Young people Kit Iz will catch up with the city.
The Cats appreciated, they play with them actively. The store Thank you.
Kit in the capture. Gas for a friend from now on Khati Z Tiyu Misha, yak
Everything is good, if you like it, if you like it, your uncle!
The delivery is fast, but the mouse is very small
Small and cute. My kitten liked them.
There is a small bear, a faint egg in some colors, a little girl was honored, for another day to be a city, then a little girl (I bought a decylka odraz) is very good, if you can serve, if you are a little girl for such a thing!
I liked the mouse, but the Cats have not played yet only sniffed
Second time I buy and my cat still loves it, I recommend.
Everything is cool, the bear is not great, ale cat norms
They arrived earlier than promised, in good condition I recommend the censor
Very good quality, my kitten love his little mouse plays a lot is his favorite toy. I recommend it
Small but beautiful, my happy kitten does not stop playing with them I recommend thank you
They arrived on time and are very cute, my kittens are happy!
The mouse is very small. Soft, filled with some kind of holofayber, mint or some kind of dry herb is not felt. Unfortunately my cat is not interested
I won 8 worms, 23 worms, the same Bulo at the new postomati.