SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Шло 17 дней. Все понравилось в том числе и как упаковано. Позже напишу , как в действии.
On the fourth day brought the courier, in perfect condition, the device as in the description all corresponds, quality good all works Thank you and success in business
The massager is good. For the back is excellent. But if you strongly hold on to it, the balls do not turn, although the "white" option is ordered
Super fast delivery, in 6 days, awesome, I'm very satisfied, thank you. Then I'll write what in the work.
Many thanks to the store, the pillow came cool, working, quality))) delivery 4 days to the mud, sdek company. The courier delivered to the threshold. I tried in fact like not bad massage. In the set there was a cord for the machine cigarette lighter. Took with trouble panel) mom is happy with the parcel!!!
Excellent! Thank you store! The pillow is delivered by sdek in 7 days! The seller put a small gift. Nice! To the quality of claims there: the pillow looks good, heavy. Everything works fine. Magnets, the panel is white, as stated, are available. The box did not crumble, and it's very cool, because. I took it for a gift). Already bought on Ali a similar massage pillow for myself, and with pleasure I have been using it for six months. Massage is excellent. I think parents will be happy with the gift. Thank you so much!
Very well crumples and heats!!! Ordered with 8 balls, 2 buttons, magnets and a white panel. Included adapter for socket and cigarette lighter in the car. The order came 3 days before the far Moscow company sdek. More put a gift
Massager good!!! I came quickly. Seller good! Issued and sent the next day. Very satisfied!!!
Nice thing. I really liked it. It came quickly. All problems only in our mail. Everything works. Massage as well as massage. But I do not know how long it will last. I hope that it will take a long time.
Massage pillow came in 6 days. This is super fast! True, the box was crumpled, but inside everything is whole, there is a soft protective film. As a gift put a ring for the phone-nice, thank you! In fact, a great thing! Everyone from the family is very pleased. There are three speed modes, you can heated, and you can disable. Thank you to the store sent the next day! I recommend to buy the goods and the seller!
I ordered it for a gift. Took 8 head/2 buttons. Delivery from Moscow to Smolensk took a couple of days. Sdeca's courier brought it home. The box itself is slightly crumpled. In the work I tried, I liked it. Modes can be adjusted. In the kit there is a standard unit in the outlet and a connector in the cigarette lighter machine.
Excellent pillow, everything works-three speeds, left-right even with heating
The packaging is whole, it came with a courier. Everything works, it works. I took it on my aunt's recommendation, I advise everyone.
Delivered by cdek 4 days. Works correctly copes with the load.
It would be more stars would put 4 days and order from me. It works very quietly. The rollers are powerful. Heats. Flinching. Do not regret the money the white panel is more expensive but the quality is at the level. Carefully see the description there is a comparison of black and white.
Good massager. I did. Took the simplest, quite satisfied. Heating is small. On the waist and neck Super. Two power cords. Auto and 220 off socket. Inside interesting ..
Great goods! I order the second time and it is from this store, because the delivery is really three days and straight home!!! One box is slightly crumpled, but the product did not affect. A great gift for the new year!
i recommend the product very good .work very well thank you very much. came very fast 4 days
To Bashkiria in a week. Packed in 10000 layers of plastic film, the product itself is whole, only boxes are broken. Works good. 5 days test at home. In the evenings we test our wife while the flight is normal. In the car did not connect, but judging by the way the power supply is heated, 220 V, from the cigarette lighter he will not live for a long time (he will burn before in the car), but this is personally my opinion. In general, the goods are satisfied. The store is good!
Everything is well packed. Works, the feelings are very pleasant. Bought as a gift to parents, I liked it, I recommend. Also put a gift, thank you.
The goods were received by courier service SDEC. Works fine.
Delivery fast sdecom to the door. Plastic is white, two buttons. It seems that the fabric will break over time in the places of seams, let's see .. Three almost the same balls cope worse than two different in size. Heats the norms. Advise
Came to Kazan in 8 days, handed the courier. All OK. Everything is fine, everything works. Beast-apparatus, heats, massages. I am pleased.
The order came very quickly. Everything corresponds to the description and works. Thing, really, cool. Relaxing muscles. I could not yet adjust to massage the transition to the neck. I'm strained only by one nuance-a power supply is very heated, the hand just burns .... In general, the purchase is happy
Delivery by fast courier. The product corresponds to the description, everything works well. The only thing, the box was damaged on delivery.