We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Small vase but for this reason it makes it even more adorable and with the ability to upload photos or tell the time it is truly multifunctional.
Arrived as per written timing, I have not yet opened it to put it into operation, I expected a larger size, you can only put a very small map, I'm sorry about this
It took 7 days from order to arrival. In appearance, it is good and working well. Well received ~
In dorozi 2 days. Launching, mustache approx. Not actively using)
I am very happy with the purchase works perfectly and it is very kawaii
Totally happy with!!! So cute and so much fun! I immediately ordered another in a different color, very nice!
It might be smart and all... but what kind of plant can I put into a hole that's as small as a coin? This item looks call and the idea is interesting, but considering the price and how useless it is, I'm not sure I can recommend it to anyone.
The order arrived quickly. Bought for a gift. Checked everything works.
The packaging should be improved the box arrived with a big blow but the product is in good condition
It is very adorable, it comes with seeds to plant and everything very well organized
The product arrived as it put in the description. Perfect gift for plant lovers. 100% recommended, both for adults and children.
I love it!!! I want another because it is very nice, it has many options. I like that I can see the calendar and the date. It is very easy to install
Very nice
Really cute
Everything seems to be working ok so far. Charging and showing all details of the plant.
He's amazing! As well as being a grace, it shows all the needs of the plant: temperature, soil moisture, the amount of light and water it needs. Come items to decorate the plant (I used the white stones, but they also had the colored ones). I only found 2 negative points: the battery lasts only 24 hours and in the chicken app there is already a select amount of plants that it can monitor (total 45 types of plant).
box was a little dented. device seems to be intact. a gift, so can't test if it works yet.
Super cute. Works well. Love it. Perfect present. Very fast delivery.
This super xulo, it is small but very beautiful, I hope it is just as practical.
Arrived in perfect condition comes with your charger cable very good purchase