SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am very satisfied with a shopping experience. I have been wanting to buy this massage backrest for a long time, and finally bought it home. The massage effect is really good, very comfortable, and the price is also very suitable. I recommend it very much.
I would say is a good product, not fancy or high quality, but fair for the price
I bought my mother a birthday gift in advance, and when I received the package, I opened it and tried it out. It felt very comfortable, and I believe my mother will like this gift!
received with one missing part, Ali express compensated to buy the missing part locally. Thanks Ali express.
Working, fast delivery, good packaging
I loved it very nice
The arrived fast, quality excellent, very satisfied, אזמין again בוודאות
Delivery is fast, the store is very good, the product quality is also great, the massage is very comfortable, and my family also likes it very much.
Both adults and children at home have tried it out and praise it endlessly. It's a very useful product that can be used by the whole family
I have been looking forward to its arrival and immediately gave it a try, which is much better than expected. I highly recommend it!
The package has been received and is undamaged. The massager is very good and has a great effect on relieving fatigue
A great massager. It is my favorite massage product I have ever used, with powerful functions and fast delivery.
Cool!!! Amazing massager, fully functional, of good quality, able to relieve fatigue, very comfortable, I love it very much
I liked it very strong, and it does what it says, good buy I would buy again, very good buy
Very effective great product.
It’s ok I use it on my back but sometimes stops beacsue
It works fine. It’s a gift. Hope she likes it
Very comfortable, I feel very relaxed when I come home from work, and I really enjoy the massage. The delivery is also fast, and I didn't have to wait for a long time.
A birthday gift for my mother, she really likes it. My father used it once and also likes it very much. He asked me to buy one for him as soon as possible.
Thank you very much! The packaging is normal, the work is normal, very practical.