SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Completely match measurements, very good quality.
He came quickly (1 month), size L for my Dog (4,6 kg) it’s a Little small, But the product is good!
A good suit in design, but not for a cool winter. we learn to walk in clothes. We are 4 months old and the size 10 came up perfectly. The frost will be cold because of the lining. Thanks for fast shipping
Delivery 2 weeks to St. Petersburg on the French Bulldog size neck 36 Chest 55 Back 45 Took 20 Size XXXL. The village is good, only the neck is a little wide, but it's not critical. Kombez is very pleased, when running his paws do not fall out. In the suit does not piss.
At first I was upset I ordered another color. But like not what that Terrier 7 months. As a gift butterfly.
Хороший комбинезон. Заказывала по размерной сетке. Оказался мал
Perfect for my Jack Russell girl
The suit is very good. The size approached. We ordered "M" and "M". On the dog 3 300, the length of the back is 28 cm. The goods were delayed a little, but the store warned. Recommend.
Отличное качество комбезика. Пошит аккуратно. Никаких неприятных запахов нет, нитки не торчат. Довольно объемный, как раз на морозец. И самое классное - они легкий, закрывает почти полностью все тельце, не будет нигде снег проникать. Ножки закрыты почти полностью (смотрите фото). Для писюна на животе отпарывается вставка. Все очень аккуратно, ничего не нарушается при этом. Такой комбез в Москве нам бы обошелся раза в 3 дороже. Размер XXL на миниатюрного пуделя слегка большеват сейчас, но он у нас пострижен. Когда обрастет будет самое то. У нас высота в холке 34см, обхват груди 43-44см, обхват шеи 33-34см, длина от шеи до начала хвоста - 35см. Заказ пришел в течение месяца до Москвы. Продавца рекомендую.
отлично сел на йорка 2кг, разве что в объёме большеват. Молния хлипкая, на расстегивание боюсь будет много времени уходить, чтобы не сломать.
Stripe Chen Chi Bulldog 13kg did well as a whole for the body length is a bit long. Clip With backsides lift ence yo ~
Everything looks fine and sewn well! But I thought it would be a little bigger. At the moment it sits well but it seems that in a month or two it will be small. Bought for the American Cocker Spaniel. She's 10 months old now.
The goods came quickly to Krasnodar. The size on the Yorkshire terrier weighing 3.5 kg is perfect. but the quality is not very, flimsy, already a little with the first walk around the seams went. I hope one season goes away.
Комбез понравился. Легкий, удобный и очень теплый. Застегивать на спинке удобно. Внутри много синтапона. В сравнении с другими комбинезонами он толще, но движениям не мешает. Подкладка скользящая, меньше будет колтунов. Размер L(14) подошёл на йорка весом 4 кг и спинкой 29 см. Заказ оправлен очень быстро. Объединили с другим заказом. Получила в постамате через 20 дней. Спасибо продавцу. Рекомендую.
The suit is great. Slightly stick out threads, but not at all critical. The size approached perfectly. On the back 39 cm. I did not communicate with the store.
Great, I bought size M for my yorkshire of 2,4kg
Great suit. She took 8 months on the English Cocker Spaniel, not yet measured. Later I'll add a photo in a suit. On the eye it seems just right size. The quality is excellent, odorless, thread, sewn well. Definitely worth buying, you will be satisfied with both price and quality!
après avoir lu tous les commentaires, (utiles), mon York mets du L, j'ai donc commandé la taille xxl. la combinaison lui va parfaitement bien. surtout que mon York est haut sur pattes et assez long. il a 1 ans et pèse 4 kg800. la combinaison est arrivée vite. le produit est très bien fait, il est très joli, il ne me reste plus qu'à faire l'ouverture pour les garçons.lol. je recommande à 100 % cette combinaison.
Frankly nothing to report took a size more, despite measurements and nikel, nice quality,, extra fast delivery I recommend the store
For my little bitch of 2.9kilos, I have a can cut the back legs too large but good size of the bust and neck. Thank you store!